Abstract

The purpose of this study is to investigate how i) knowledge sharing (KS) contributes to firm’s intellectual capital, ii) intellectual capital influence on operational and financial performance. We also show the moderating role of innovation quality on the relationships among human, structural and relational capitals and operational performance rather than linear relationships. In this context, by studying 161 employees, we conducted structural equation modelling on the basis of using the AMOS 23 method. Next, we analyzed moderating role of innovation quality between intellectual capital variables and operational performance. In light of findings, we found that 1) explicit and tacit knowledge sharing affect intellectual capital variables, 2) intellectual capital variables contribute to firm’s operational performance, and 3) operational performance influence the financial performance. We also determined that the innovation quality moderates the relationships between intellectual capital variables and operational performance.