Vol. 13 No. 4 (2025): Business & Management Studies: An International Journal
Articles

Seeking balance: Examining the effect of job stress on job satisfaction among bank employees

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  • Emirhan Yetiş
Emirhan Yetiş
Lect. Dr., Fırat University, Elazığ, Türkiye

Published 2025-12-25

Keywords

  • Stres, İş Doyumu, Bankacılık Sektörü
  • Stress, Job Satisfaction, Banking Sector

How to Cite

Seeking balance: Examining the effect of job stress on job satisfaction among bank employees. (2025). Business & Management Studies: An International Journal, 13(4), 2349-2363. https://doi.org/10.15295/bmij.v13i4.2669

Copyright (c) 2025 Emirhan Yetiş

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

How to Cite

Seeking balance: Examining the effect of job stress on job satisfaction among bank employees. (2025). Business & Management Studies: An International Journal, 13(4), 2349-2363. https://doi.org/10.15295/bmij.v13i4.2669

Abstract

Stress arises from internal and external factors that negatively affect an individual's mental and physical well-being. Job stress, in particular, can disrupt employees' emotional and psychological balance due to pressures and demands encountered in the workplace. Job satisfaction, on the other hand, refers to the degree of contentment employees derive from their jobs and work environments. The literature emphasises that high job satisfaction enhances employee commitment, motivation, and overall well-being, whereas low job satisfaction is associated with turnover intention, reduced performance, and increased stress. The banking sector is recognised as a field in which stress factors—such as heavy workloads, long working hours, and intensive customer relations—are particularly prevalent. Therefore, examining the interaction between job stress and job satisfaction among bank employees is crucial for developing improvements at both the individual and organisational levels. In this study, quantitative methods were employed to analyse survey data collected from 253 bank employees working in Elazığ, Türkiye. The findings reveal a significant and negative relationship between employees' stress levels and job satisfaction. Moreover, regression analysis indicated that stress is a significant predictor of job satisfaction. The results demonstrate that as bank employees' stress levels increase, their job satisfaction decreases. Accordingly, it is recommended that the banking sector develop stress-management programs and implement organisational practices to enhance job satisfaction.

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