Vol. 12 No. 4 (2024): Business & Management Studies: An International Journal
Articles

The role of social quality in enhancing total quality management: An assessment through corporate social responsibility and business ethics

PDF
  • Esin Benhür Aktürk
Esin Benhür Aktürk
Assistant Prof. Dr., Istanbul Aydin University, İstanbul, Türkiye

Published 2024-12-25

Keywords

  • Social Quality, Social Responsibility, Social Audit, Business Ethics
  • Sosyal Kalite, Sosyal Sorumluluk, Sosyal Denetim, İş Etiği

How to Cite

The role of social quality in enhancing total quality management: An assessment through corporate social responsibility and business ethics. (2024). Business & Management Studies: An International Journal, 12(4), 1106-1122. https://doi.org/10.15295/bmij.v12i4.2477

Copyright (c) 2024 Esin Benhür Aktürk

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

How to Cite

The role of social quality in enhancing total quality management: An assessment through corporate social responsibility and business ethics. (2024). Business & Management Studies: An International Journal, 12(4), 1106-1122. https://doi.org/10.15295/bmij.v12i4.2477

Abstract

This study explores the role of Corporate Social Responsibility (CSR) and Business Ethics (BE) in enhancing Social Quality (SQ) within the framework of Total Quality Management (TQM). The primary objective is to analyse how CSR and BE contribute to the development of SQ, focusing on the interconnectedness of these concepts and their practical implications for business performance. A qualitative research design was employed, utilising a content analysis approach to systematically examine data from corporate reports, academic literature, and case studies. The findings reveal that CSR and BE are critical in fostering SQ by promoting brand reputation, stakeholder trust, employee engagement, and operational efficiency. Furthermore, companies that align their strategies with international standards such as ISO 26000, SA8000, and SEDEX achieve higher levels of SQ and sustainability. This study contributes to the existing literature by presenting a holistic framework that links CSR, BE, and SQ, offering theoretical and practical insights for businesses, policymakers, and researchers. The implications of this study highlight the necessity for companies to integrate CSR and BE into their TQM practices to achieve sustainable development and long-term value creation.

PDF

References

  1. Ackerman, R.W. (1973). How Companies Respond To Social Demands. Harvard University Review, 51(4), 88–98.
  2. Aslan, G., Araza, A., & Bulut, Ç. (2012). Sosyal Girişimcilerin Kavramsal Çerçevesi. Girişimcilik Ve Kalkınma Dergisi, 7(2), 69-88.
  3. Argüden, Y. (2002). Küresel Sorumluluk. İstanbul: Arge Danışmanlık Yayınları.
  4. Barutçu, S. (2007). Gsm Sektöründe Müşteri Bağlılığı: Pamukkale Üniversitesi Öğrencilerinin Gsm Operatörlerine Bağlılıkları Ve Bağlılıklarını Etkileyen Faktörler. Afyon Kocatepe Üniversitesi İ.İ.B.F. Dergisi, 9(1), 349-372.
  5. Carroll, A.B. (1991). The Pyramid Of Corporate Social Responsibility: Toward The Moral Management Of Orgaisational Stakeholders. Business Horisons, 34/4: 39-48.
  6. Carroll A.B. (1999). Corporate Social Responsibility: Evolution Of A Definitional Construct. Business And Society, 38, 268-295.
  7. Eren, E. (2000). İşletmelerde Stratejik Yönetim ve İşletme Politikası, İstanbul: Beta Basım Yayım Dağıtım.
  8. Frederıck, W. C. (2006). Corporation, Be Good! The Story Of Corporate Social Responsibility. USA: Dog Ear Publishing.
  9. Gordon, D., & Miyake, A. (1999). Business ethics and the development of corporate governance. Journal of Business Ethics, 20(1), 35-43.
  10. Işık, V. (2013). Türkiye'deki Sosyal Girişim Yapılanması Analizi: ASHOKA Üyesi Sosyal Girişimler Üzerine Bir Alan Araştırması. Karatahta İş Yazıları Dergisi, 1(1), 63-76.
  11. Kümbül, G.B. (2011). Yoksullukla Mücadelede Sosyal Girişimcilik: Ashoka Üyelerinden Sosyal Yenilikçi Örnek Uygulamalar. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 13 (3), 79-111.
  12. Lantos, G.P. (2001). The Boundaries Of Strategic Corporate Social Responsibility. Journal Of Consumer Marketing, 18(7), Pp. 595-630.
  13. Miner, J.B., Singleton, T.M., & Luchsınger V. P. (1985). The Practice Of Management, Columbus. USA: Charles E. Merril Publishing.
  14. Mohr, L.A., & Webb, D.J. (2005). The Effects Of Coorparate Social Rseponsibility And Price On Consumer Responses. Journal Of Consumer Affairs, 39(1), 121-147.
  15. Moir, L. (2001). What Do We Mean By Corporate Social Responsibility. Corporate Governance: The International Journal Of Business İn Society, S: 16-22.
  16. Pringle, H., & Thompson, M. (2000). Marka Ruhu, Sosyal Sorumluluk Kampanyaları İle Marka Yaratmak. Çev. Zeynep Yelçe & Canan Feyyat, İstanbul: Scala Yayıncılık.
  17. Seyfang, G. (1997). Examing Local Currency Systems: A Social Audit Approach. International Journal Of Community Currency Research, Leeds Metropolitan University, Volume 1,pp 1-29.
  18. Sohodol B. C. (2008). Kurumsal Sosyal Sorumluluk Halkla İlişkiler Açısından Bir Değerlendirme. Yayımlanmamış Doktora Tezi, Ege Üniversitesi Sosyal Bilimler Enstitüsü, Halkla İlişkiler Ve Tanıtım Anabilim Dalı, İzmir.
  19. Wood, D. J. (1991), Corporate Social Performance Revisited. Academy Of Management Review, Vol. 16, Pp. 691-718.
  20. Yamak, S. (2007). Kurumsal Sosyal Sorumluluk Kavramının Gelişimi. İstanbul: Beta Yayınları.
  21. Yönet, E. (2005). Kurumsal Sosyal Sorumluluk Anlayışında Son Dönemeç: Stratejik Sorumluluk. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 8(13), 239-264.