Cilt 13 Sayı 2 (2025): Business & Management Studies: An International Journal
Makaleler

Vatandaşlık yorgunluğunun örgütsel vatandaşlık davranışı ve işten ayrılma niyeti üzerine etkisi

PDF (İngilizce)
  • Gizem Karadeniz
Gizem Karadeniz
Arş. Görv., Süleyman Demirel Üniversitesi, Isparta, Türkiye

Yayınlanmış 25.06.2025

Anahtar Kelimeler

  • Citizenship Fatigue, Organisational Citizenship Behaviour, Turnover Intention
  • Vatandaşlık Yorgunluğu, Örgütsel Vatandaşlık Davranışı, İşten Ayrılma Niyeti

Nasıl Atıf Yapılır

Vatandaşlık yorgunluğunun örgütsel vatandaşlık davranışı ve işten ayrılma niyeti üzerine etkisi. (2025). Business & Management Studies: An International Journal, 13(2), 762-775. https://doi.org/10.15295/bmij.v13i2.2523

Telif Hakkı (c) 2025 Gizem Karadeniz

Creative Commons License

Bu çalışma Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License ile lisanslanmıştır.

Nasıl Atıf Yapılır

Vatandaşlık yorgunluğunun örgütsel vatandaşlık davranışı ve işten ayrılma niyeti üzerine etkisi. (2025). Business & Management Studies: An International Journal, 13(2), 762-775. https://doi.org/10.15295/bmij.v13i2.2523

Öz

Kaynakların Korunması Teorisi çerçevesinde yürütülen bu araştırma, öğretmenlerin vatandaşlık yorgunluğunun örgütsel vatandaşlık davranışına (ÖVD) katılımlarını ve işten ayrılma niyetlerini nasıl etkilediğini araştırmaktadır. Bu çalışmanın örneklemi, Türkiye'de hem devlet okullarında hem de özel okullarda çalışan 281 öğretmenden oluşmaktadır. Veriler, Vatandaşlık Yorgunluğu Ölçeği, Örgütsel Vatandaşlık Ölçeği ve İşten Ayrılma Niyeti Ölçeği aracılığıyla elde edilmiştir. Veri analizi SPSS 26 ve AMOS 24 paket programları ile gerçekleştirilmiştir. Toplanan veriler doğrultusunda yapılan Yapısal Eşitlik Modeli Analizleri, vatandaşlık yorgunluğunun örgüte yönelik ÖVD’yi negatif (β = -0.12, p < 0.05) ve işten ayrılma niyetlerini pozitif (β = 0.31, p < 0.001) yordadığını göstermiştir. Ancak, vatandaşlık yorgunluğu ile bireye yönelik ÖVD arasında anlamlı bir ilişki bulunmamıştır. Bu bulgular, vatandaşlık yorgunluğunun özellikle örgüte yönelik gönüllü davranışları zayıflattığını ve çalışanların işten ayrılma niyetlerini arttırdığını göstermektedir. Araştırma bulgularına dayanarak araştırmacılara ve uygulayıcılara önerilerde bulunulmuştur.

PDF (İngilizce)

Referanslar

  1. Altaf, A., Sajid, K., & Ali, S. Z. (2020). Challenge-Hindrance stressors and psychological well-being: Moderating role of citizenship pressure and mediating role of citizenship fatigue. International Journal of Business and Economic Affairs, 5(5), 231-239. https://doi.org/10.24088/ijbea-2020-55003
  2. Aydemir, C. (2023). Vatandaşlık Yorgunluğunun İşten Ayrılma Niyeti Üzerindeki Etkisi: Örgütsel Bağlılığın Aracı Rolü. İşletme Araştırmaları Dergisi, 15(3), 1574-1585. https://doi.org/10.20491/isarder.2023.1667
  3. Azila-Gbettor, E. M., Novieto, D. T., Tulasi, E. E., Ahiabu, M. K., & Adzivor, E. K. (2024). Citizenship fatigue and employee commitment: moderating role of psychological ownership among artisans of family-owned construction firms. International Journal of Construction Management, 24(9), 975-985. https://doi.org/10.1080/15623599.2023.2239505
  4. Bergeron, D. M. (2007). The potential paradox of organisational citizenship behaviour: Good citizens at what cost? Academy of Management Review, 32(4), 1078-1095. https://doi.org/10.5465/amr.2007.26585791
  5. Bolino, M. C., Hsiung, H. H., Harvey, J., & LePine, J. A. (2015). "Well, I'm tired of tryin'!" Organisational citizenship behaviour and citizenship fatigue. Journal of Applied Psychology, 100(1), 56-74. https://doi.org/10.1037/a0037583
  6. Bolino, M. C., & Klotz, A. C. (2015). The paradox of the unethical organisational citizen: The link between organisational citizenship behaviour and unethical behaviour at work. Current Opinion in Psychology, 6, 45-49. https://doi.org/10.1016/j.copsyc.2015.03.026
  7. Bolino, M. C., Klotz, A. C., Turnley, W. H., & Harvey, J. (2013). Exploring the dark side of organisational citizenship behaviour. Journal of Organizational Behaviour, 34(4), 542-559. https://doi.org/10.1002/job.1847
  8. Bolino, M. C., & Turnley, W. H. (2005). The personal costs of citizenship behaviour: The relationship between individual initiative and role overload, job stress, and work–family conflict. Journal of Applied Psychology, 90(4), 740-748. https://doi.org/10.1037/0021-9010.90.4.740
  9. Bolino, M. C., Turnley, W. H., Gilstrap, J. B., & Suazo, M. M. (2010). Citizenship under pressure: What's a "good soldier" to do?. Journal of Organizational Behaviour, 31(6), 835-855. https://doi.org/10.1002/job.635
  10. De Clercq, D., Suhail, A., Azeem, M. U., & Haq, I. U. (2021). Citizenship pressure and job performance: roles of citizenship fatigue and continuance commitment. Asia Pacific Journal of Human Resources, 59(3), 482-505. https://doi.org/10.1111/1744-7941.12241
  11. de Geus, C. J., Ingrams, A., Tummers, L., & Pandey, S. K. (2020). Organisational citizenship behaviour in the public sector: A systematic literature review and future research agenda. Public Administration Review, 80(2), 259-270. https://doi.org/10.1111/puar.13141
  12. Eliyahu, N., & Somech, A. (2023). Team citizenship pressure: How does it relate to OCB and citizenship fatigue. Small Group Research, 54(2), 243-276. https://doi.org/10.1177/10464964221105422
  13. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.1177/002224378101800104
  14. Fu, B., Peng, J., & Wang, T. (2022). The health cost of organisational citizenship behaviour: does health-promoting leadership matter?. International Journal of Environmental Research and Public Health, 19(10), 6343. https://doi.org/10.3390/ijerph19106343
  15. George, D. & Mallery, M. (2010). SPSS for Windows step by step: A simple guide and reference, 17.0 update (10th ed.). Boston, MA: Pearson.
  16. Hakanen, J. J., Bakker, A. B., & Schaufeli, W. B. (2006). Burnout and work engagement among teachers. Journal of School Psychology, 43(6), 495-513. https://doi.org/10.1016/j.jsp.2005.11.001
  17. Halbesleben, J. R. B., Neveu, J. P., Paustian-Underdahl, S. C., & Westman, M. (2014). Getting to the "COR": Understanding the role of resources in conservation of resources theory. Journal of Management, 40(5), 1334-1364. https://doi.org/10.1177/0149206314527130
  18. Hasani, K., Boroujerdi, S. S., & Sheikhesmaeili, S. (2013). The effect of organisational citizenship behaviour on organisational commitment. Global Business Perspectives, 1, 452-470. https://doi.org/10.1007/s40196-013-0026-3
  19. He, P., Zheng, W., Zhao, H., Jiang, C., & Wu, T. J. (2024). Citizenship pressure and knowledge hiding: The mediating role of citizenship fatigue and the moderating role of supervisor–subordinate guanxi. Applied Psychology, 73(2), 565-598. https://doi.org/10.1111/apps.12490
  20. Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualising stress. American Psychologist, 44(3), 513-524. https://doi.org/10.1037/0003-066X.44.3.513
  21. Hobfoll, S. E. (2001). The influence of culture, community, and the nested-self in the stress process: Advancing conservation of resources theory. Applied Psychology, 50(3), 337-421. https://doi.org/10.1111/1464-0597.00062
  22. Hobfoll, S. E., Halbesleben, J., Neveu, J. P., & Westman, M. (2018). Conservation of resources in the organisational context: The reality of resources and their consequences. Annual Review of Organizational Psychology and Organizational Behaviour, 5(1), 103-128. https://doi.org/10.1146/annurev-orgpsych-032117-104640
  23. Karadeniz, G., & Uzunbacak, H. H. (2023). Adaptation of Citizenship Fatigue Scale into Turkish culture: The study of reliability and validity. Sosyal Mucit Academic Review, 4(4), 558-576. https://doi.org/10.54733/smar.1377965
  24. Karadeniz, G., Uzunbacak, H. H., & Karababa, A. (2023). Vatandaşlık yorgunluğu: Kavramsal bir çerçeve. Anadolu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 24(4), 40-56. https://doi.org/10.53443/anadoluibfd.1210292
  25. Kline, R. B. (2011). Principles and practice of structural equation modeling (3rd ed.). New York, NY: Guilford Press.
  26. Küçükusta, D. (2007). Konaklama işletmelerinde iş-yaşam dengesinin çalışma yaşamı kalitesi üzerindeki etkisi (Doktora tezi). Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü, İzmir.
  27. Lan, J., Gong, Y., & Yuan, B. (2022). Requested to do right things excessively: how citizenship pressure/future focus influence health-related work outcomes in health organisations during the pandemic. Journal of Health Organization and Management, 36(6), 748-766. ttps://doi.org/10.1108/jhom-10-2021-0374
  28. Lee, K., & Allen, N. J. (2002). Organisational citizenship behaviour and workplace deviance: The role of affect and cognitions. Journal of Applied Psychology, 87(1), 131-142. https://doi.org/10.1037//0021-9010.87.1.131
  29. Lee, Y. H. (2019). Emotional labor, teacher burnout, and turnover intention in high-school physical education teaching. European Physical Education Review, 25(1), 236-253. https://doi.org/10.1177/1356336x17719559
  30. Li, R., & Yao, M. (2022). What promotes teachers' turnover intention? Evidence from a meta-analysis. Educational Research Review, 37, 100477. https://doi.org/10.1016/j.edurev.2022.100477
  31. Liu, C., & Yu, K. (2019). Career adaptability and citizenship outcomes: a moderated mediation model. Career Development International, 24(7), 658-671. https://doi.org/10.1108/cdi-12-2018-0312
  32. McInerney, D. M., Ganotice Jr, F. A., King, R. B., Marsh, H. W., & Morin, A. J. (2015). Exploring commitment and turnover intentions among teachers: What we can learn from Hong Kong teachers. Teaching and Teacher Education, 52, 11-23. https://doi.org/10.1016/j.tate.2015.08.004
  33. Moorman, R. H., & Blakely, G. L. (1995). Individualism‐collectivism as an individual difference predictor of organisational citizenship behaviour. Journal of Organizational Behaviour, 16(2), 127-142. https://doi.org/10.1002/job.4030160204
  34. Muntean, A. F., Curșeu, P. L., & Tucaliuc, M. (2022). A social support and resource drain exploration of the bright and dark sides of teachers' organisational citizenship behaviours. Education Sciences, 12(12), 895-910. https://doi.org/10.3390/educsci12120895
  35. Nartiyok, S. (2019). The effect of organisational citizenship behaviours of hotel employees on job performance: A Practice in Sivas Province. Journal of Tourism and Gastronomy Studies, 7(2), 1057-1076. https://doi.org/10.21325/jotags.2019.408
  36. Neves, P. C., & Andrade, C. (2021). Citizenship fatigue as mediator between compulsory citizenship behaviour and work-family conflict. Revista Psicologia Organizações e Trabalho, 21(4), 1785-1791. https://doi.org/10.5935/rpot/2021.4.21945
  37. Nisar, Q. A., Haider, S., Waqas, A., Khan, W. A., & Selem, K. M. (2024). Cost of organisational citizenship behaviours: serial mediation model of citizenship fatigue. Management Research Review, 47(6), 904-927. https://doi.org/10.1108/mrr-08-2023-0540
  38. Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York, NY: McGraw-Hill.
  39. Novitasari, D., Asbari, M., & Purwanto, A. (2022). Tourist satisfaction and performance of tourism industries: How the role of innovative work behaviour, organisational citizenship behaviour? Journal of Industrial Engineering & Management Research, 3(1), 168-180. https://doi.org/10.7777/jiemar.v3i1.248
  40. Organ, D. W. (1988). Organisational citizenship behaviour: The good soldier syndrome. Lexington Books/D. C. Heath and Com.
  41. Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2006). Organisational citizenship behaviour: Its nature, antecedents, and consequences. Thousand Oaks, CA: Sage Publications.
  42. Podsakoff, P. M., & MacKenzie, S. B. (2014). Impact of organisational citizenship behaviour on organisational performance: A review and suggestions for future research. Organisational Citizenship Behaviour and Contextual Performance, 10(2), 133-151. https://doi.org/10.1207/s15327043hup1002_5
  43. Podsakoff, Philip M., et al. (2003). Common method biases in behavioural research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879. https://doi.org/10.1037/0021-9010.88.5.879
  44. Qiu, Y., Lou, M., Zhang, L., & Wang, Y. (2020). Organisational citizenship behaviour motives and thriving at work: The mediating role of citizenship fatigue. Sustainability, 12(6), 2231. https://doi.org/10.3390/su12062231
  45. Somech, A., & Oplatka, I. (2014). Organisational citizenship behaviour in schools: Examining the impact and opportunities within educational systems. Routledge.
  46. Tabachnick, B. G., & Fidell, L. S. (2001). Using multivariate statistics (4th ed.). Allyn & Bacon.
  47. Vigoda-Gadot, E. (2006). Compulsory citizenship behaviour: Theorising some dark sides of the good soldier syndrome in organisations. Journal for the Theory of Social Behaviour, 36(1), 77-93. https://doi.org/10.1111/j.1468-5914.2006.00297.x
  48. Wang, H., Sun, W., Zhou, Y., Li, T., & Zhou, P. (2022). Teachers' assessment literacy improves teaching efficacy: A view from conservation of resources theory. Frontiers in Psychology, 13, 1007830. https://doi.org/10.3389/fpsyg.2022.1007830
  49. Wayne, S. J., Shore, L. M., & Liden, R. C. (1997). Perceived organisational support and leader-member exchange: A social exchange perspective. Academy of Management Journal, 40(1), 82-111. https://doi.org/10.2307/257021
  50. Whitman, D. S., Van Rooy, D. L., & Viswesvaran, C. (2010). Satisfaction, citizenship behaviours, and performance in work units: A meta‐analysis of collective construct relations. Personnel Psychology, 63(1), 41-81. https://doi.org/10.1111/j.1744-6570.2009.01162.x
  51. Xu, F., Xu, S., Zhu, J., Zhou, J., Zhang, B., & Yang, C. (2021). Why and when do good soldiers behave unethically? Introducing conservation of resources theory to explain the curvilinear effects of organisational citizenship behaviour. Frontiers in Psychology, 12, 619657. https://doi.org/10.3389/fpsyg.2021.619657
  52. Yam, K. C., Klotz, A. C., He, W., & Reynolds, S. J. (2017). From good soldiers to psychologically entitled: Examining when and why citizenship behaviour leads to deviance. Academy of Management Journal, 60(1), 373-396. https://doi.org/10.5465/amj.2014.0234
  53. Yildiz, Y., & Amin, H. H. H. (2020). Impact of organisational citizenship behaviour on customer satisfaction. Eurasian Journal of Management & Social Sciences, 1(1), 17-35. https://doi.org/10.23918/ejmss.v1i1p17
  54. Zugay, B. M. (2021). Stressed and confused: An exploration into citizenship fatigue and the dark side of workplace friendship (Doctoral dissertation, University of Wisconsin-Whitewater). Retrieved from [https://minds.wisconsin.edu/bitstream/handle/1793/81833/zugay_uww.pdf?sequence=1]

Benzer Makaleler

Bu makale için ayrıca gelişmiş bir benzerlik araması başlat yapabilirsiniz.