Cilt 13 Sayı 2 (2025): Business & Management Studies: An International Journal
Makaleler

Hastane çalışanlarında örgütsel destek, psikolojik güçlendirme ve iş tatmininin incelenmesi

PDF (İngilizce)
  • Servet Alp,
  • Ece Ertek,
  • Özlem Özer
Servet Alp
Arş. Görv., Burdur Mehmet Akif Ersoy Üniversitesi, Burdur, Türkiye
Ece Ertek
Öğr. Görv., Sağlık Bilimleri Üniversitesi, Ankara, Türkiye
Özlem Özer
Prof. Dr., Sağlık Bilimleri Üniversitesi, Ankara, Türkiye

Yayınlanmış 25.06.2025

Anahtar Kelimeler

  • Organisational Support, Psychological Empowerment, Job Satisfaction, Hospital
  • Örgütsel Destek, Psikolojik Güçlendirme, İş Tatmini, Hastane

Nasıl Atıf Yapılır

Hastane çalışanlarında örgütsel destek, psikolojik güçlendirme ve iş tatmininin incelenmesi. (2025). Business & Management Studies: An International Journal, 13(2), 608-618. https://doi.org/10.15295/bmij.v13i2.2553

Telif Hakkı (c) 2025 Servet Alp- Ece Ertek- Özlem Özer

Creative Commons License

Bu çalışma Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License ile lisanslanmıştır.

Nasıl Atıf Yapılır

Hastane çalışanlarında örgütsel destek, psikolojik güçlendirme ve iş tatmininin incelenmesi. (2025). Business & Management Studies: An International Journal, 13(2), 608-618. https://doi.org/10.15295/bmij.v13i2.2553

Öz

Araştırmanın amacı; örgütsel destek (ÖD), psikolojik güçlendirme (PG) ve iş tatmini (İT) değişkenleri arasındaki ilişkileri ortaya koymak ve ÖD algısının İT’ye etkisinde PG’nin aracılık rolü oynayıp oynamadığını incelemektir. Araştırmanın evrenini Ankara’da bulunan özel bir hastanenin çalışanları oluşturmaktadır. Araştırmada olasılıksız örnekleme yöntemi kullanılmış ve 204 katılımcıdan veri toplanmıştır. Yapılan korelasyon analizi sonucunda ÖD, PG ve İT arasındaki ilişkilerin istatiksel olarak anlamlı ve pozitif yönlü olduğu belirlenmiştir. Regresyon analizi sonucunda ise ÖD algısının PG üzerinde toplam varyansın %25’ini ve İT üzerinde toplam varyansın %24’ünü; PG algısının ise İT üzerinde toplam varyansın %40’ını açıkladığı tespit edilmiştir. Ayrıca ÖD ile İT arasındaki ilişkide PG’nin aracı rolünün istatiksel açıdan anlamlı ve olumlu yönde olduğu belirlenmiştir.

PDF (İngilizce)

Referanslar

  1. References
  2. Abate, H.K., & Mekonnen, C.K. (2021). Job satisfaction and associated factors among health care professionals working in public health facilities in Ethiopia: A systematic review. Journal of Multidisciplinary Healthcare, 14, 821-830.
  3. Alpar, R. (2011). Uygulamalı çok değişkenli istatiksel yöntemler. Üçüncü baskı. Ankara: Detay Yayıncılık.
  4. Amri, Z., & Putra, T.R.I. (2020). The effect of perceived organisational support and psychological empowerment on employee engagement and its impact on the satisfaction of administrative employee in General Hospital Rsudza. International Journal of Scientific and Management Research, 3(3), 71-83.
  5. Appelbaum, N., Nathaniel, L., Michael, A., Kelley, D., & Brian, K. (2019). Surgical resident burnout and job satisfaction: The role of workplace climate and perceived support. Journal of Surgical Research, 234, 20-25.
  6. Armstrong-Stassen, M., & Ursel, N.D. (2009). Perceived organisational support, career satisfaction, and the retention of older workers. Journal of Occupational and Organizational Psychology, 82(1), 201-220.
  7. Arslan, S. (2023). Sağlık çalışanlarında psikolojik güçlendirme ve örgütsel desteğin iş motivasyonuna etkisi: Pandemi sürecinde bir değerlendirme (Yüksek lisans tezi). Kırıkkale Üniversitesi, Sağlık Bilimleri Enstitisü, Kırıkkale.
  8. Ayuningtias, H.G., Shabrina, D.N., Prasetio, A.P., & Rahayu, S. (2018). The effect of perceived organisational support and job satisfaction. Advances in Economics, Business and Management Research, 65, 691-696.
  9. Aziz, N.M.A., Abdul Wahab, S.R., Shaari, R., Sarip, A., & Mohd Arif, L.S. (2024). The effect of psychological empowerment on the relationship between perceived organisational support and career satisfaction at manufacturing sector in Johor. Sage Open, 14(1).
  10. Başol, O., & Çömlekçi, M.F. (2020). İş tatmini ölçeğinin uyarlanması: Geçerlik ve güvenirlik çalışması. Kırklareli Üniversitesi Sosyal Bilimler Meslek Yüksekokulu Dergisi, 1(2), 17-31.
  11. Brayfield, A., & Rothe, H.F. (1951). An index of job satisfaction. Journal of Applied Psychology, 35(5), 307-311.
  12. Caesens, G., Bouchat, P., & Stinglhamber, F. (2020). Perceived organisational support and psychological empowerment: A multi-sample study. Journal of Occupational and Environmental Medicine, 62(7), 526-531.
  13. Chen, J., & Silverthorne, C. (2008). The impact of locus of control on job stress, job performance and job satisfaction in Taiwan. Leadership & Organization Development Journal, 29(7), 572-582.
  14. Clark, A.E. (1996). Job satisfaction in Britain. British Journal of Industrial Relations, 34(2), 189-217.
  15. Conway, E. (2015). Perceived organisational support. Wiley Encyclopedia of Management, 1-2.
  16. Çınar, F., & Kutlu, T. (2021). The effect of structural and psychological empowerment of surgical nurses on patient and employee safety culture. Gevher Nesibe Journal of Medical & Health Sciences, 6(11), 20-28.
  17. Dahinten, V.S., Lee, S.E., & MacPhee, M. (2016). Disentangling the relationships between staff nurses' workplace empowerment and job satisfaction. Journal of Nursing Management, 24(8), 1060-1070.
  18. Ding, J., & Wu, Y. (2023). The mediating effect of job satisfaction and emotional exhaustion on the relationship between psychological empowerment and turnover intention among Chinese nurses during the COVID-19 pandemic: A cross-sectional study. BMC Nursing, 22, 221.
  19. Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P.D., & Rhoades, L. (2001). Reciprocation of perceived organisational support. Journal of Applied Psychology, 86(1), 42-51.
  20. Eisenberger, R., Huntingon, R., Hutchison, S., & Sowa, D. (1986). Perceived organisational support. Journal of Applied Psychology, 71(3), 500-507.
  21. El Banan, S.H.A. (2017). Perceived organisational support, psychological empowerment and intention to stay among staff nurses at a selected hospital. International Journal of Nursing Didactics, 7, 42-50.
  22. Erdem, H., & Deniz, M. (2016). Psikolojik (algılanan) güçlendirmenin içsel ve dışsal iş doyumu üzerine etkisinde duygusal bağlılığın aracılık rolü: Kamu çalışanları üzerinde bir yapısal eşitlik modeli uygulaması. “İş, Güç” Endüstri İlişkileri ve İnsan Kaynakları Dergisi, 18(1), 47-71.
  23. Ertem, M., Uzelli Yılmaz, D., & Yılmaz, D. (2021). Professional quality of life and psychological empowerment levels of nurses': A cross-sectional study. Turkiye Klinikleri Journal of Nursing Sciences, 13(4), 906-916.
  24. Fan, Y., Zheng, Q., Liu, S., & Li, Q. (2016). Construction of a new model of job engagement, psychological empowerment and perceived work environment among Chinese registered nurses at four large university hospitals: Implications for nurse managers seeking to enhance nursing retention and quality of care. Journal of Nursing Management, 24(5), 646-655.
  25. Flanagan, N.A. (2006). Testing the relationship between job stress and satisfaction in correctional nurses. Nursing Research, 55(5), 316-327.
  26. Fuller, J.B., Morrison, R., Jones, L., Bridger, D., & Brown, V. (1999). The effects of psychological empowerment on transformational leadership and job satisfaction. The Journal of Social Psychology, 139(3), 389-391.
  27. Hayes, A.F. (2022). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. 3nd edition. New York: Guilford Publications.
  28. Hoxha, G., Simeli, I., Theocharis, D., Vasileiou, A., & Tsekouropoulos, G. (2024). Sustainable healthcare quality and job satisfaction through organisational culture: Approaches and outcomes. Sustainability, 16(9), 3603.
  29. Jaradat, N., Ayed, A., Batran, A., Ejheisheh, M.A., & Alassoud, B. (2024). Relationship between empowerment and job satisfaction among nurses in intensive care units: Palestinian perspective. Revista De Gestão Social E Ambiental, 18(5), e07892.
  30. Joo, B.K. (Brian), Bozer, G., & Ready, K.J. (2019). A dimensional analysis of psychological empowerment on engagement. Journal of Organizational Effectiveness: People and Performance, 6(3), 186-203.
  31. Judge, T.A., Locke, E.A., Durham, C.C., & Kluger, A.N. (1998). Dispositional effects on job and life satisfaction: The role of core evaluations. Journal of Applied Psychology, 83(1), 17-34.
  32. Khamlub, S., Harun-Or-Rashid, M., Sarker, M.A., Hirosawa, T., Outavong, P., & Sakamoto, J. (2013). Job satisfaction of health-care workers at health centers in Vientiane Capital and Bolikhamsai Province, Lao PDR. Nagoya Journal of Medical Science, 75(3-4), 233-41.
  33. Kıran Morkoç, İ. (2024). Hastanelerde örgütsel demokrasi algısının iş tatminine etkisinde psikolojik güçlendirmenin aracılık rolü: Bilecik ili örneği (Doktora tezi). Sakarya Üniversitesi İşletme Enstitüsü, Sakarya.
  34. Li, X., Zhang, Y., Yan, D., Wen, F., & Zhang, Y. (2020). Nurses' intention to stay: The impact of perceived organisational support, job control and job satisfaction. Journal of Advanced Nursing, 76(5), 1141-1150.
  35. Lun, P.W., Hoo, W.C., Wolor, C.W., Kimpah, J., & Prompanyo, M. (2024). Mediating effect of psychological empowerment between perceived organisational support and job satisfaction among engineers in Malaysia. Journal of Lifestyle and SDGs Review, 4(3), e01814.
  36. Maan, A.T., Abid, G., Butt, T.H. Ashfaq, F., & Ahmed, S. (2020). Perceived organisational support and job satisfaction: A moderated mediation model of proactive personality and psychological empowerment. Future Business Journal, 6, 21.
  37. Mackinnon, D.P., Lockwood, C.M., & Williams, J. (2004). Confidence limits for the indirect effect: distribution of the product and resampling methods. Multivariate Behavioural Research, 39(1), 99-128.
  38. Mascarenhas, C., Galvão, A.R., & Marques, C.S. (2022). How perceived organisational support, identification with organisation and work engagement influence job satisfaction: A gender-based perspective. Administrative Sciences, 12(2), 66.
  39. Mathew, J., & Nair, S. (2022). Psychological empowerment and job satisfaction: A meta-analytic review. Vision, 26(4), 431-440.
  40. Maurits, E.E.M., de Veer, A.J.E., van der Hoek, L.S., & Francke, A.L. (2015). Factors associated with the self-perceived ability of nursing staff to remain working until retirement: A questionnaire survey. BMC Health Services Research, 15, 356.
  41. Meier, L.L., & Spector, P.E. (2015). Job satisfaction. Wiley Encyclopedia of Management, 1-3.
  42. Naktiyok, S. (2019). The impact of organisational support on quality of work life within the scope of psychological empowerment. OPUS-International Journal of Society Researches, 13(19), 1528-1551.
  43. Ochoa Pacheco, P., Coello-Montecel, D., & Tello, M. (2023). Psychological empowerment and job performance: Examining serial mediation effects of self-efficacy and affective commitment. Administrative Sciences, 13(3), 76.
  44. Orlowska, A., & Laguna, M. (2023). Structural and psychological empowerment in explaining job satisfaction and burnout in nurses: A two-level investigation. Journal of Nursing Management, 958842.
  45. Ouyang, Y.Q., Zhou, W. B., & Qu, H. (2015). The impact of psychological empowerment and organisational commitment on Chinese nurses' job satisfaction. Contemporary Nurse, 50(1), 80-91.
  46. Peng, M.Y.P., Xu, C., Zheng, R., & He, Y. (2023). The impact of perceived organisational support on employees' knowledge transfer and innovative behaviour: Comparisons between Taiwan and mainland China. Humanities and Social Sciences Communications, 10, 741.
  47. Saif, N.I., & Saleh, A.S. (2013). Psychological empowerment and job satisfaction in Jordanian hospitals. International Journal of Humanities and Social Science, 3(16), 250-257.
  48. Sharif, S., Bolt, E., Ahadzadeh, A., Turner, J., & Nia, H. (2021). Organisational support and turnover intentions: A moderated mediation approach. Nursing Open, 8(6), 3606-3615.
  49. Singh, B.S.P., & Malhotra, M. (2015). The mediating role of trust in the relationship between perceived organisational support and silence. International Journal of Scientific and Research Publications, 5(9), 1-10.
  50. Spreitzer, G.M. (1995). Psychological empowerment in the workplace: Dimensions, measurement, and validation. Academy of Management Journal, 38(5), 1442-1465.
  51. Sürgevil, O., Tolay, E., & Topoyan, M. (2013). Yapısal güçlendirme ve psikolojik güçlendirme ölçeklerinin geçerlilik ve güvenilirlik analizleri. Journal of Yaşar University, 8(31), 5371-5391.
  52. Thomas, K.W., & Velthouse, B.A. (1990). Cognitive elements of empowerment: An "interpretive" model of intrinsic task motivation. The Academy of Management Review, 15(4), 666-681.
  53. Türe, A., & Yıldırım, A. (2018). Algılanan örgütsel destek ölçeğinin hemşirelikte geçerlik ve güvenirliği. Sağlık ve Hemşirelik Yönetimi Dergisi, 1(5), 9-18.
  54. Zheng, J., Feng, S., Gao, R., Gong, X., Ji, X., Li, Y., Wang, X., & Xue, B. (2024). The relationship between organisational support, professional quality of life, decent work, and professional well-being among nurses: A cross-sectional study. BMC Nursing, 23, 425.