Vol. 10 No. 4 (2022): Business & Management Studies: An International Journal

Smart practices in retail: A systematic literature review

Zahide Kübra KOÇAK
Res. Asst., Erciyes University, Kayseri, Turkiye
Kumru UYAR
Assoc. Prof. Dr., Erciyes University, Kayseri, Turkiye

Published 2022-12-25


  • Perakendecilik, Akıllı Perakendecilik, Akıllı Teknolojiler, Sistematik Literatür Taraması
  • Retailing, Smart Retailing, Smart Technologies, Systematic Literature Review

How to Cite

KOÇAK, Z. K., & UYAR, K. (2022). Smart practices in retail: A systematic literature review. Business & Management Studies: An International Journal, 10(4), 1565–1582. https://doi.org/10.15295/bmij.v10i4.2114


Smart retailing, which focuses on increasing the quality of consumers' shopping experience, is a system that combines physical and digital dimensions of retailing. In recent years, intelligent technologies that have emerged with continuous developments in information and communication technologies have also affected the retailing field. This article presents a systematic literature review in the field of smart retailing. The articles published in the last ten years on the subject have been examined, and the articles focused on the definitions of smart retailing and the main topics studied. According to the results obtained from 39 articles analyzed in detail, there are a limited number of smart retailing definitions, and the articles mainly focus on smart retail technologies.


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