Vol. 10 No. 3 (2022): Business & Management Studies: An International Journal

Evaluation of the obstacles and solution proposals of the reverse logistics applications using multi-criteria decision-making methods

Assist. Prof. Dr., Hasan Kalyoncu University, Gaziantep, Turkiye
Assist. Prof. Dr., Adiyaman University, Adıyaman, Turkiye

Published 2022-09-25


  • Tersine lojistik, DEMATEL, SWARA
  • Reverse logistics, DEMATEL, SWARA

How to Cite

ÖZGÜNER, Z., & ÖZGÜNER, M. (2022). Evaluation of the obstacles and solution proposals of the reverse logistics applications using multi-criteria decision-making methods. Business &Amp; Management Studies: An International Journal, 10(3), 895–912. https://doi.org/10.15295/bmij.v10i3.2087


Developments such as increasing environmental awareness, the rise in the demand for green products, and the increasing prevalence of sustainable production have forced businesses to develop various strategies to follow green developments, attach importance to efficient resource use, and minimize the waste arising from production. Reverse logistics applications are one of the most important of these strategies. However, it is possible to say that with the increasing complexity recently, some obstacles have emerged that make reverse logistics difficult and cause failure. At this point, businesses must develop strategies and solutions to remove these obstacles to increase efficiency in reverse logistics applications. This study aims to determine the obstacles faced by enterprises from different sectors in the Turkish manufacturing industry in reverse logistics applications according to their importance levels and to evaluate the solutions that can remove these obstacles. For this purpose, 12 obstacles determined from a comprehensive literature search were analyzed with the DEMATEL method. Then, the SWARA method determined and analysed eight solution criteria representing the proposals that will remove these obstacles. The findings show that the biggest obstacle is "Legal problems and inadequacy of supportive policies", and the most important solution proposal is "Integrating reverse logistics practices into the organization's vision and mission". As can be seen, the need for legal measures of governments is evident at the point of success of reverse logistics applications. In addition, businesses need to adopt reverse logistics practices and take the necessary steps.


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