Vol. 10 No. 2 (2022): Business & Management Studies: An International Journal

A study on mentoring functions of managers as a predictor of job satisfaction levels of healthcare professionals

PhD. Student, Atatürk University Institute of Social Sciences, Department of Business Administration, Erzurum, Turkey
Ömer Faruk İŞCAN
Professor Dr., Atatürk University Institute of Social Sciences, Department of Business Administration, Erzurum, Turkey

Published 2022-06-25


  • Mentor, Mentorluk Fonksiyonları; İş Doyumu, Sağlık Çalışanı, Sağlık Yöneticisi
  • Mentor, Mentoring Functions; Job Satisfaction, Health Worker, Health Manager

How to Cite

LEBLEBİCİ, Y., & İŞCAN, Ömer F. (2022). A study on mentoring functions of managers as a predictor of job satisfaction levels of healthcare professionals. Business & Management Studies: An International Journal, 10(2), 724–739. https://doi.org/10.15295/bmij.v10i2.2071


Purpose: The study aims to contribute to the management systems and literature by determining whether the mentoring functions of health managers predict the employees' job satisfaction levels.

Material and Method: Mentoring Functions and Job Satisfaction Scales were used as data collection tools. The research universe consisted of health personnel working under the Istanbul Provincial Health Directorate Public Hospitals Presidency-4. The scales were applied to 711 healthcare workers via the web survey application module. SPSS 22.0 and AMOS 24.0 programs belonging to the IBM company were used in the statistical analysis of the article. Descriptive statistics were evaluated as categorical variables as number and percentage, numerical variables as mean and standard deviation. Cronbach Alpha Test and Exploratory Factor Analysis for reliability tests; Pearson product-moment Correlation Coefficient was used to determine the relationships between variables, and the Multiple Linear Regression Analysis test was used to examine the predictor variables. The statistical alpha significance level was accepted as p<0.05.

Results: It was determined that there was a positive and significant relationship between the mentoring functions and job satisfaction perceptions of the healthcare professionals participating in the study (p<0.001). It has been determined that there is a positive and significant relationship between the career development mentoring function and the psychosocial mentoring function of the healthcare professionals. The perceptions of internal and external job satisfaction and the positive mentoring functions of the managers are a predictor of the employees' job satisfaction levels. A positive and significant relationship was found between career development mentoring function and internal job satisfaction. The perception of Career Development Mentoring Function was found to be significantly higher in the employees working in the Training and Research Hospital compared to those working in the State Hospital. The perception of Career and Psychosocial Mentoring Function was found to be significantly higher in doctors than in other occupational groups. External Job Satisfaction According to the hospital employees, it was significantly higher in physicians compared to health licensees and nurses (p<0.001).

Conclusion: It is stated that bringing the mentoring functions of the health managers to the fore will increase the job satisfaction of the employees and that the high job satisfaction in the institutions will increase the self-confidence, morale and performance of the employees; It is thought that it will make institutions more efficient by solving problems such as absenteeism and leaving work due to illness, stress, tension, anxiety, complaints.


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