Vol. 9 No. 2 (2021): Business & Management Studies: An International Journal
Articles

The impact of the COVID-19 pandemic on Crew Resource Management (CRM) attitudes: A comparison between cabin crews’ attitudes before COVID-19 and during the COVID-19 process

Elvan Karaarslan
Phd. Student, Yıldız Technical University
Turhan Erkmen
Assoc Prof., Yıldız Technical University

Published 2021-06-25

Keywords

  • Crew Resource Management, Flight Safety, Civil Aviation, Cabin Crew, COVID-19
  • Ekip Kaynak Yönetimi, Uçuş Emniyeti, Sivil Havacılık, Kabin Ekibi, COVID-19

How to Cite

Karaarslan, E., & Erkmen, T. (2021). The impact of the COVID-19 pandemic on Crew Resource Management (CRM) attitudes: A comparison between cabin crews’ attitudes before COVID-19 and during the COVID-19 process. Business & Management Studies: An International Journal, 9(2), 472-485. https://doi.org/10.15295/bmij.v9i2.1784

Abstract

In this study, the effect of COVID-19 on the aviation industry is discussed in terms of its effect on the attitudes of employees on Crew Resource Management (CRM). In addition, this study investigates whether there was a significant difference in CRM attitudes of cabin crew before COVID-19 and during the COVID-19 process. The findings of the study are essential for a safe flight operation. The COVID-19 process is the period that started with the World Health Organization’s global epidemic declaration in March 2020. In this study, with the participation of 250 cabin crew members working in a corporate airline company, the data obtained showed no significant difference between the CRM attitudes of cabin crews before COVID-19 and during the COVID-19 process.

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