Vol. 7 No. 5 (2019): Business & Management Studies: An International Journal


Abdullah EREN
Asisst. Prof. Dr., Yüzüncü Yıl University
Muhammet Dursun KAYA
Prof. Dr., Atatürk University

Published 2019-12-25


  • Business Intelligence Systems, Decision Making, Success
  • İş Zekâsı Sistemleri, Karar Verme, Başarı

How to Cite

EREN, A., & KAYA, M. D. (2019). EXAMINING THE SUCCESS OF DECISION MAKING IN BUSINESS INTELLIGENCE SYSTEMS. Business & Management Studies: An International Journal, 7(5), 2148–2176. https://doi.org/10.15295/bmij.v7i5.1257


The right way for organizations to achieve sustainable success is to make the right decisions. Business intelligence systems are among the leading information systems that can produce solutions in this field. In recent years, especially large-scale organizations aim to benefit from the decision-making process thanks to the good information obtained from business intelligence systems and data. Since decision making is an important step for companies, to determine the factors that affect decision making is also an important solution. So, in this study, it is aimed to determine the factors affecting decision making by evaluating the decision making success of business intelligence systems. The data obtained from the survey conducted on top level, middle level and professional users were evaluated with structural equation modeling. The data obtained from the survey conducted on top level, middle level decision makers and professional users using business intelligence systems. The data obtained from this users were evaluated with structural equation modeling. In this study, information quality, system quality, use, perceived satisfaction and decision making structures and their relations were examined. As a result of the research, it was seen that information quality, system quality and perceived satisfaction were effective on decision making, but no effect of use structure was found.


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