Cilt 9 Sayı 3 (2021): Business & Management Studies: An International Journal
Makaleler

Güven faktörü aracılık rolünün; lojistik, pazarlama ve üretim arasındaki içsel entegrasyon ile tedarik zinciri performansı arasındaki ilişkide incelenmesi

Zafer Sayan
Dr., Hacettepe Üniversitesi
Hatice Çalıpınar
Doç. Dr., Hacettepe Üniversitesi
Erdinç Koç
Dr. Öğr. Üyesi, Bingöl Üniversitesi

Yayınlanmış 2021-09-24

Anahtar Kelimeler

  • Supply Chain Performance,
  • Logistics,
  • Marketing,
  • Production,
  • Internal Integration,
  • Trust
  • ...Daha fazla
    Daha az
  • Tedarik Zinciri Performansı, Lojistik, Pazarlama, Üretim, İçsel Entegrasyon, Güven

Nasıl Atıf Yapılır

Sayan, Z., Çalıpınar, H. ., & Koç, E. . (2021). Güven faktörü aracılık rolünün; lojistik, pazarlama ve üretim arasındaki içsel entegrasyon ile tedarik zinciri performansı arasındaki ilişkide incelenmesi. Business & Management Studies: An International Journal, 9(3), 851–868. https://doi.org/10.15295/bmij.v9i3.1830

Özet

Tedarik zincirinin etkin yönetilmesi işletmelerin faaliyetlerinin sürdürebilmesi açısından önemli bir rol oynamaktadır. Bu nedenle tedarik zinciri performansının belirlenebilmesi için tedarik zinciri entegrasyonu ve boyutlarından biri olan içsel entegrasyonun birlikte değerlendirilmesi önem kazanmaktadır. Bu çalışmanın amacı, işletme içi ortak sorumluluk alanları bulunan lojistik, pazarlama ve üretim arasındaki içsel entegrasyon ile tedarik zinciri performansı arasındaki ilişkide güven faktörü aracılık rolünün incelenmesi ve öneminin belirlenmesidir. Bu amaçla imalat sektöründe Ankara ve İstanbul’da faaliyette bulunan orta ve büyük ölçekli işletmeler üzerinde ampirik bir çalışma yapılmıştır. Oluşturulan teorik model, güvenirlik ve geçerlik testlerine tabi tutulduktan sonra bootstrap yöntemi ile analiz edilmiştir. Araştırma sonuçlarına göre; güvenin aracı değişken olarak kullanılması lojistik, pazarlama ve üretim arasındaki içsel entegrasyonun, tedarik zincirinin süre odaklı performansına anlamlı ve olumlu yönde etki ettiği tespit edilmiştir. Yapılan bu çalışma, araştırmacılara tedarik zinciri yönetimi çalışmalarında içsel entegrasyon ve tedarik zinciri performansı ilişkisinin güven aracı değişkeni ile olan bağlantısını göstermesi açısından önemlidir.

İndirmeler

İndirme verileri henüz mevcut değil.

Referanslar

  1. Abdallah, A. B., Obeidat, B. Y. ve Aqqad N. O. (2014). The impact of supply chain management practices on supply chain performance in Jordan: The moderating effect of competitive intensity. International Business Research, 7(3), 13-27.
  2. Acar, A. Z. ve Uzunlar B. (2014). The effects of process development and information technology on time-based supply chain performance. Social and Behavioral Sciences, 150(1), 744-753.
  3. Alfalla-Luque, R., Medina-Lopez, C. ve Dey P. K. (2013). Supply chain integration framework using literature review. Production Planning & Control, 24(8–9), 800–817.
  4. Alkan, F. ve Erdem R. (2020). Mutluluk ile geçici yeti yitimi arasındaki ilişkinin incelenmesi. Sağlık ve Toplum, 20(3), 69-79.
  5. Ballou, R. H. (2004). Business logistics/supply chain management, New Jersey: Pearson Education.
  6. Baron, R. M. ve Kenny D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
  7. Bower, J. L. ve Hout T. M. (1988). Fast-cycle capability for competitive power. Harward Business Review, 66(6), 110-118.
  8. Brewer, P. C. ve Speh T. W. (2000). Using the balanced scorecard to measure supply chain performance. Journal of Business Logistics, 21(1), 75-93.
  9. Bunduchi, R. (2013). Trust, partner selection and innovation outcome in collaborative new product development. Production Planning & Control, 24 (2/3), 145-157.
  10. Burgess, K., Singh, P. J. ve Koroglu R. (2006). Supply chain management: A structured literature review and implications for future research. International Journal of Operations & Production Management, 26(7), 703-729.
  11. Cai, S., Jun, M. ve Yang Z. (2010). Implementing supply chain information integration in China: The role of institutional forces and trust. Journal of Operations Management, 28(3), 257-268.
  12. Can, R. (2014). Türk edebiyatı dersine yönelik tutum ölçeğinin geliştirilmesi. Uluslararası Avrasya Sosyal Bilimler Dergisi, 5(17), 111-127.
  13. Cengiz, E. ve Aksoy H. (2017). Tedarik zinciri elemanları arasında güven ilişkisi, etik kurallar ve bilgi paylaşımının tedarik zinciri performansı üzerine etkisi. C. Ü. İktisadi ve İdari Bilimler Dergisi, 18(2), 1-22.
  14. Chen, I. J. ve Paulraj A. (2004). Understanding supply chain management: critical research and a theoretical framework. International Journal of Production Research, 42 (1), 131–163.
  15. Chen, H., Daugherty, P. J. ve Landry T. D. (2009). Supply chain process integration: A theoretical framework. Journal of Business Logistics, 30(2), 27–46.
  16. Chen, H., Mattioda, D. D. ve Daugherty P. J. (2007). Firm-wide integration and firm performance. The International Journal of Logistics Management, 18(1), 5-21.
  17. Cheng, Y., Farooq, S. ve Jajja M. S. S. (2020). Does plant role moderate relationship between internal manufacturing network integration, external supply chain integration, operational performance in manufacturing network. Journal of Manufacturing Technology Management, 18(1), 5-21.
  18. Daugherty, P. J. ve Pittman P. H. (1995). Utilization of time-based strategies: Creating distribution flexibility/responsiveness. International Journal of Operations & Production Management, 15(2), 54-60.
  19. Daugherty, P. J., Chen, H., Mattioda, D. D. ve Grawe S. J. (2009). Marketing/logistics relationships: Influence on capabilities and performance. Journal of Business Logistics, 30(1), 1-18.
  20. Droge, C., Jayaram, J. ve Vickery S. K. (2004). The effects of internal versus external integration practices on time-based performance and overall performance. Journal of Operations Management, 22, 557-573.
  21. Ellinger, A. E. (2000). Improving marketing/logistics cross-functional collaboration in the supply chain. Industrial Marketing Management, 29(1), 85-96.
  22. Ellinger, A. E., Keller, S. B. ve Hansen J. D. (2006). Bridging the divide between logistics and marketing: Facilitating collaborative behaviour. Journal of Business Logistics, 27(2), 1-28.
  23. Estampe, D., Lamouri, S., Paris, J. L. ve Brahim-Djelloul S. (2013). A framework for analysing supply chain performance evaluation models. International Journal of Production Economics, 142(2),
  24. -258.
  25. Fawcett, S. E. ve Closs D. J. (1993). Coordinated global manufacturing, the logistics/manufacturing interaction, and firm performance. Journal of Business Logistics, 14(1), 1-25.
  26. Flynn, B. B., Huo, B. ve Zhao X. (2010). The impact of supply chain integration on performance: A contingency and configuration approach. Journal of Operations Management, 28(1), 58-71.
  27. Fornell, C. ve Larcker D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
  28. Freijele, I., Calle, A. ve Ugarte J. V. (2020). Role of supply chain integration in the product innovation capability of servitized manufacturing companies. Technovation, 1-14.
  29. Frankel, R., Bolumole, Y. A., Eltantawy, R. A., Paulraj, A. ve Gundlach G. T. (2008) The domain and scope of SCM’s foundational disciplines – insights and issues to advance research. Journal of Business Logistics, 29(1), 1-30.
  30. Frohlich, M. T. ve Westbrook R. (2001). Arcs of integration: An international study of supply chain strategies. Journal of Operations Management, 19(2), 185-200.
  31. Garcia, N., Sanzo, M. J. ve Trespalacios J. A. (2008). New product internal performance and market performance: Evidence from Spanish firms regarding the role of trust, interfunctional integration, and innovation type. Technovation, 28 (11), 713-725.
  32. Germain, R. ve Iyer K. N. S. (2006). The interaction of internal and downstream integration and its associatıon with performance. International Journal of Business Logistics, 27(2), 29-52.
  33. Gimenez, C. ve Ventura E. (2005). Logistics-production, logistics-marketing and external integration. International Journal of Operations & Production Management, 25(1), 20-38.
  34. Gomes, J. F., de Weerd-Nederhof, P., Pearson, A. ve Cunha M. (2003). Is more always better? An exploration of the differential effects of functional integration on performance in new product development. Technovation, 23(3), 185–191.
  35. Gunasekaran, A., Patel, C. ve Tirtiroglu E. (2001). Performance measures and metrics in a supply chain environment. International Journal of Operations & Production Management, 21(1/2),
  36. -87.
  37. Holmberg, S. (2000). A systems perspective on supply chain measurements. International Journal of Physical Distribution and Logistics Management, 30(10), 847-868.
  38. Jacobs, M. A., Yu, W. ve Chavez R. (2016). The effect of internal communication and employee satisfaction on supply chain integration. International Journal of Production Economics, 171,
  39. -70.
  40. Jayaram, J., Vickery, S. A. ve Droge C. (2000). The effects of information system infrastructure and process improvements on supply chain time performance. International Journal of Physical Distribution and Logistics Management, 30(3/4), 314-330.
  41. Jayaram, J. ve Xu K. (2013). The relative ınfluence of external versus internal integration on plant performance in China. International Journal of Production Economics, 146(1), 59-69.
  42. Jeffries, F. L. ve Reed R. (2000). Trust and adaptation in relational contracting. The Academy of Management Review, 25 (4), 873–882.
  43. Kahn, K. B. ve Mentzer J. B. (1996). Logistics and interdepartmental integration. International Journal of Physical Distribution and Logistics Management, 26(8), 6-14.
  44. Kahn, K. B. ve McDonough E. F. (1997). Marketing’s integration with R@D and manufacturing: A cross-regional analysis. Journal of International Marketing, 5(1), 51-76.
  45. Kahn, K. B. ve Mentzer J. B. (1998). Marketing’s integration with other departments. Journal of Business Research, 42(1), 53-62.
  46. Kanda, A. A. ve Deshmukh S. G. (2008). Supply chain coordination: Perspectives, empirical studies and research directions. International Journal of Production Economics, 115(1), 316-335.
  47. Kelle, P. ve Akbulut A. (2005). The role of ERP tools in supply chain information sharing, cooperation, and cost optimization. International Journal of Production Economics, 93, 41–52.
  48. Koç, E. (2020). Tedarik zinciri izlenebilirliği ve sürdürülebilirliğinde yeni paradigma: Blokzincir. Bingöl Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 20, 417-437.
  49. Li, W. Y., Chow, P. S., Choi, T. M. ve Chan H. L. (2016). Supplier integration, green sustainability programs, and financial performance of fashion enterprises under global financial crisis. Journal of Cleaner Production, 135, 57-70.
  50. Liu, Z. ve Jayaram V. (2019). Exploring the effect of internaland external integration on the performance of professional service outsourcing. Journal of Global Operations and Strategic Sourcing, 12(3), 410-428.
  51. Lummus, R. R. ve Vokurka R. J. (1999). Defining supply chain management: a historical perspective and practical guidelines. Industrial Management @ Data Systems, 99(1), 11-17.
  52. Maiga, A. S., Nilsson, A. ve Ax C. (2015). Relationships between internal and external information systems integration, cost and quality performance, and firm profitability. International Journal of Production Economics, 169, 422-434.
  53. Makepeace, D., Tatham, P. ve Wu Y. (2017). Internal integration in humanitarian supply chain management: perspectives at the logistics-programmes interface. Journal of Humanitarian Logistics and Supply Chain Management, 7(1), 26-56.
  54. McAllister, D. J. (1995). Affect- and cognition- based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38 (1), 24-59.
  55. Mentzer, J. T., Dewitt, W., Keebler, J. S., Min, S., Nix, N. W., Smith, C. D. ve Zacharia Z. G. (2001). Defining supply chain management. Journal of Business Logistics, 22(2), 1-26.
  56. Moorman, C., Zaltman, G. ve Deshpande R. (1992). Relationships between providers and users of market research: the dynamics of trust within and between organizations. Journal of Marketing Research, 29(August), 314-328.
  57. Montoya-Weiss, M. M., Massey, A. P. ve Song X. M. (2001). Getting it together: Temporal coordination and conflict management in global virtual teams. Academy of Management Journal 44, 1251-1262.
  58. Morash, E. A., Dröge, E. ve Vickery S. (1996). Boundary-spanning interfaces between logistics, production, marketing and new product development. International Journal of Physical Distribution and Logistics Management, 27(5/6), 350-369.
  59. Morgan, R. M. ve Hunt S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(July), 20-38.
  60. Narasimhan, R. ve Kim S. W. (2001). Information system utilization strategy for supply chain integration. Journal of Business Logistics, 22(2), 51-75.
  61. O’Leary-Kelly, S. W. ve Flores B. E. (2002). The integration of manufacturing and marketing/sales decisions: Impact on organizational performance. Journal of Operations Management, 20(3), 221-240.
  62. Pagell, M. (2004). Understanding the factors that enable and inhibit the integration of operations, purchasing and logistics. Journal of Operations Management, 22(5), 459-487.
  63. Paiva, E. L. (2010). Manufacturing and marketing integration from a cumulative capabilities perspective. International Journal of Production Economics, 126(2), 379-386.
  64. Peng, H., Shen, N., Liao, H. ve Wang Q. (2020). Multiple network embedding, green knowledge ıntegration and green supply chain performance: Investigation based on agglomeration scenario. Journal of Cleaner Production, 259, 1-13.
  65. Perçin, S. (2005). Tedarik zincirinin zamana dayalı performansının ölçülmesi: Türk otomotiv yan sanayi uygulaması. Ankara Üniversitesi Sosyal Bilimler Fakültesi Dergisi, 60(3), 173-194.
  66. Phadnis, S. S. ve Fine C. H. (2017). End-to-end supply chain strategies: A parametric study of the apparel industry. Production and Operations Management, 26(12), 2305-2322.
  67. Ramirez, M. J., Roman, I. E., Ramos, E. ve Patrucco A. S. (2020). The value of supply chain integration in the Latin American agri-food industry: Trust, commitment and performance outcomes. The International Journal of Logistics Management, 32(1), 284-304.
  68. Rimiene, K. ve Bernatoynte D. (2013). Supply Chain management trends in the context of change. Economics and Management, 18(3), 596-606.
  69. Ross, D. F. (2011). Introduction to supply chain management technologies, Boca Raton: Taylor and Francis Group.
  70. Schramm-Klein, H. ve Morschett D. (2006). The relationship between marketing performance, logistics performance and company performance for retail companies. Int. Rev. Of Retail, Distribution and Consumer Research, 16(2), 277-296.
  71. Shah, N. ve Soomro B. A. (2020). Internal green integration and environmental performance: The predictive power of proactive environmental strategy, greening the supplier, and environmental collaboration with the supplier. Business Strategy and Environment, 30(2), 1333-1344.
  72. Serinikli, N. (2020). Sağlık çalışanlarında iş özerkliği ve iş performansı arasındaki ilişkide örgütsel sinizm ve yaşam tatmini seri çoklu arabuluculuğu. İşletme Araştırmaları Dergisi, 12(2),
  73. -1711.
  74. Shee, H., Miah, S. J., Fairfield, L. ve Pujawan N. (2018). The impact of cloud-enabled process ıntegration on supply chain. Supply Chain Management, 23(6), 500-517.
  75. Springinklee, M. ve Wallenburg C. M. (2012). Improving distribution service performance through effective production and logistics integration. Journal of Business Logistics, 33(4), 309-323.
  76. Stank, T. P., Daugherty, P. J. ve Ellinger A. E. (1999). Marketing/logistics integration and firm performance. The International Journal of Logistics Management, 10(1), 11-24.
  77. Stock, G. N., Greis, N. P. ve Kasarda J. P. (1998). Logistics, strategy and structure: A conceptual framework. International Journal of Operations & Production Management, 18(1), 37-52.
  78. Stock, G. N., Greis, N. P. ve Kasarda J. P. (2000). Enterprise logistics and supply chain structure: The role of fit. Journal of Operations Management, 18(5), 531-547.
  79. Swink, M., Narasimhan, R. ve Wang C. (2007). Managing beyond the factory walls: Effects of four types of strategic integration on manufacturing plant performance. Journal of Operations Management, 25 (1), 148-164.
  80. Şengün, A. E. (2007). Alıcı-tedarikçi ilişkilerinde güven ve güvensizliğin mübadele performansı üzerine etkileri: Ankara mobilyacılar sitesi örneği. Yönetim Araştırmaları Dergisi, 7(1-2), 5-38.
  81. Tan, K. C. (2001). A framework of supply chain management literature. European Journal of Purchasing & Supply Management, 7(1), 39-48.
  82. Tarifa-Fernandez, J. ve Burgos-Jimenez J. D. (2017). Supply chain integration and performance relationship: A moderating effects review. The International Journal of Logistics Management, 28(4), 1243-1271.
  83. Tersine, R. J. ve Hummingbird E. A. (1995). Lead-time reduction: The search for competitive advantage. International Journal of Operations & Production Management, 15(2), 8-18.
  84. Turkulainen, V. ve Ketokivi M. (2012). Cross-functional integration and performance: What are the real benefits?. International Journal of Operations & Production Management, 32(4), 447-467.
  85. Verma, R., Thompson, G. M., Moore, W. L. ve Louviere J. J. (2001). Effective design of product/services: An approach based on integration of marketing and operations management decisions. Decision Sciences, 31(1), 165-193.
  86. Won Lee, C., Kwon, I. G. ve Severance, D. (2007). Relationship between supply chain performance and degree of linkage among supplier, internal integration, and customer. Supply Chain Management, 12(6), 444-452.
  87. Wong, C. W. Y., Wong, C. Y. ve Boon-itt S. (2013). The combined effects of internal and external supply chain integration on product ınnovation. International Journal of Production Economics, 146(2), 566-574.
  88. Wu, I. L., Chuang, C. H. ve Hsu C. H. (2014). Information sharing and collaborative behaviors in enabling supply chain performance: A social exchange perspective. International Journal of Production Economics, 148(1), 122-132.
  89. Yaşlıoğlu, M. M. (2017). Sosyal bilimlerde faktör analizi ve geçerlilik: Keşfedici ve doğrulayıcı faktör analizlerinin kullanılması. İstanbul Üniversitesi İşletme Fakültesi Dergisi, 46, 74-85.
  90. Ye, F. ve Wang Z. (2013). Effects of information technology alignment and information sharing on supply chain operational performance. Computers & Industrial Engineering, 65(3), 370-377.
  91. Zaheer, A., McEvily B. ve Perrone V. (1998). Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance. Organization Science, 9 (2), 141-159.
  92. Zhao, X., Huo, B., Selen, W. ve Yeung J. H. Y. (2011). The impact of internal integration and relationship commitment on external integration. Journal of Operations Management, 29 (1/2),
  93. -32.