AYAR ŞENTÜRK, H. MÜŞTERİ DENEYİMLERİNDEN ÖĞRENME: AKILLI HATALAR GÜÇLÜ MARKALAR. Business & Management Studies: An International Journal, [S. l.], v. 6, n. 2, p. 730–751, 2018. DOI: 10.15295/bmij.v6i2.275. Disponível em: https://www.bmij.org/index.php/1/article/view/249.1. Acesso em: 28 mar. 2024.