YILDIZ ERDURAN, G.; LORCU, F. THE INVESTIGATION OF ONLINE CUSTOMER COMPLAINTS IN THE BANKING SECTOR BY TEXT MINING. Business & Management Studies: An International Journal, [S. l.], v. 8, n. 5, p. 3835–3866, 2020. DOI: 10.15295/bmij.v8i5.1615. Disponível em: https://www.bmij.org/index.php/1/article/view/1615. Acesso em: 27 sep. 2023.