Cilt 14 Sayı 1 (2026): Business & Management Studies: An International Journal
Makaleler

Sigorta sektöründe sorumlu liderliğin çalışan performansına etkisi: Duygusal zekâ ve motivasyonun aracılık rolünün karma yöntemle incelenmesi

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  • Bilge Bora,
  • Mehmet Saim Aşcı,
  • Elif Baykal
Bilge Bora
İstanbul Medipol Üniversitesi, İstanbul, Türkiye
Mehmet Saim Aşcı
Doç. Dr., İstanbul Medipol Üniversitesi, İstanbul, Türkiye
Elif Baykal
Prof. Dr., İstanbul Medipol Üniversitesi, İstanbul, Türkiye

Yayınlanmış 25.03.2026

Anahtar Kelimeler

  • Responsible Leadership, Employee Performance, Emotional Intelligence, Motivation, Job Stress, Mixed-Methods, Quantitative Analysis, Qualitative Analysis
  • Sorumlu Liderlik, Çalışan Performansı, Duygusal Zekâ, Motivasyon, İş Stresi, Karma Yöntem, Nicel Analiz, Nitel Analiz

Nasıl Atıf Yapılır

Sigorta sektöründe sorumlu liderliğin çalışan performansına etkisi: Duygusal zekâ ve motivasyonun aracılık rolünün karma yöntemle incelenmesi. (2026). Business & Management Studies: An International Journal, 14(1), 431-451. https://doi.org/10.15295/bmij.v14i1.2719

Telif Hakkı (c) 2026 Bilge Bora- Mehmet Saim Aşcı- Elif Baykal

Creative Commons License

Bu çalışma Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License ile lisanslanmıştır.

Nasıl Atıf Yapılır

Sigorta sektöründe sorumlu liderliğin çalışan performansına etkisi: Duygusal zekâ ve motivasyonun aracılık rolünün karma yöntemle incelenmesi. (2026). Business & Management Studies: An International Journal, 14(1), 431-451. https://doi.org/10.15295/bmij.v14i1.2719

Öz

Bu araştırma, Türkiye sigorta sektöründe çalışanların sorumlu liderlik algıları ile duygusal zekâ, motivasyon, iş stresi ve performans arasındaki ilişkileri incelemektedir. Çalışmada nicel ve nitel veri toplama tekniklerinin birlikte kullanıldığı "sıralı açıklayıcı karma desen" tercih edilmiştir. Araştırmanın nicel aşamasında, G*Power analizi ile belirlenen minimum sayının üzerine çıkılarak 299 katılımcıdan anket yoluyla veri toplanmıştır. Nitel aşamada ise nicel bulguları derinlemesine açıklamak amacıyla 10 katılımcı ile yarı yapılandırılmış mülakatlar gerçekleştirilmiştir. Nicel bulgular, sorumlu liderliğin çalışan performansını ve duygusal zekâyı anlamlı ölçüde artırdığını; duygusal zekânın ise bu ilişkide kısmi aracı rol oynadığını ortaya koymuştur. Buna karşılık motivasyonun aracılık etkisi istatistiksel olarak doğrulanmamıştır. Nitel bulgular, çalışanların adil ve şeffaf liderleri daha güvenilir bulduğunu vurgulayarak nicel sonuçları desteklemiştir. Bulgular, sigorta sektöründe etik değerlere dayalı liderlik yaklaşımlarının sürdürülebilir performans ve bağlılık için kritik öneme sahip olduğunu göstermektedir.

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